Shipping policy
Shipping Policy
Last updated: December 3, 2025
This Shipping Policy outlines our shipping practices and procedures. By placing an order with us, you agree to the terms below.
Order Processing Time
All orders are processed and shipped from our warehouse in Phoenix, AZ.
- Handling Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays).
- Orders placed after 3 PM MST will be processed the following business day.
- During peak seasons or promotional periods, processing times may be slightly longer. We will communicate any significant delays via our website's announcement bar or directly to the customer.
Domestic Shipping (United States)
We ship to all 50 states, including P.O. Boxes and APO/FPO addresses.
| Shipping Method | Estimated Delivery Time (after processing) | Cost |
|---|---|---|
| Standard Ground | 3-7 Business Days | Calculated at checkout |
| Expedited Shipping | 2-3 Business Days | Calculated at checkout |
| Overnight Shipping | 1 Business Day | Calculated at checkout |
- Carriers Used: [List the carriers you use, e.g., USPS, UPS, FedEx]
- P.O. Boxes: We can ship to P.O. Boxes via Standard Ground service only.
International Shipping (Canada)
We currently ship to Canada.
| Shipping Method | Estimated Delivery Time (after processing) | Cost |
|---|---|---|
| Standard International | 6-10 Business Days | Calculated at checkout |
| Expedited International | 2-3 Business Days | Calculated at checkout |
- Carriers Used: [List the carriers you use, e.g., USPS International, FedEx International, DHL]
-
Customs, Duties, and Taxes:
- Please note that all international orders may be subject to import duties, taxes, and customs fees imposed by the destination country (Canada).
- These charges are not included in the item price or shipping cost and are the customer's responsibility.
- We are required by law to declare the full value of the order on customs forms. We cannot mark orders as "gifts".
- We recommend contacting your local customs office for current duty and tax information before placing your order to avoid any surprises.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email that includes your tracking number(s) and a link to track your package directly on the carrier's website.
Shipping Restrictions
- We cannot ship certain hazardous materials (HAZMAT) internationally, and some may be restricted to ground transportation within the US.
- We reserve the right to adjust shipping costs and delivery times without prior notice.
- We do not ship to any other international locations outside of the United States and Canada at this time.
Missing, Lost, or Damaged Packages
If you experience an issue with your delivery, please contact our customer support team immediately at [Your Email Address] or [Your Phone Number].
- Damaged Items: If you receive a damaged product, please provide photos of the item and packaging, and we will work to resolve the issue promptly.
- Lost Packages: We will assist in tracking down lost packages and initiate claims with the carrier if necessary. Resolutions may include a replacement or refund, depending on the circumstances.
Returns and Refunds
For information regarding returns and refunds, please visit our separate Return & Refund Policy page.