Refund policy

Refund and Return Policy
All Sales Final on Digital Goods
Due to the immediate access and downloadable nature of our digital products (e.g., e-books, software, templates, online courses), we have a strict no refund and no return policy.
Once a purchase is completed and the digital file has been accessed or downloaded, it is impossible to "return" the item or for us to revoke access effectively. Therefore, all sales are considered final.
Exceptions (Defective Products Only)
We stand behind the quality of our digital goods. If you encounter a genuine technical issue that prevents you from accessing or using the product as described, we will work with you to resolve the issue promptly.
Refunds or replacements will only be considered in the following circumstances:
  • Duplicate Purchases: If you accidentally purchase the same digital item twice.
  • Technical Errors: If the file is proven to be corrupted or defective, and we are unable to fix it or provide a working replacement within a reasonable timeframe.
  • Item Not as Described: If the product you receive is fundamentally different from the description provided on the product page.
Limited Returns for Physical Goods 
For physical products (e.g., apparel, prints, gear), all sales are final, and we do not accept returns or exchanges for reasons of buyer's remorse, incorrect personal choice, or items marked as "final sale".

Physical Goods Exceptions (Quality & Order Errors Only):
We accept returns or offer replacements only if the item is fundamentally flawed due to a manufacturing issue or an error in order fulfillment on our part.
Return/Replacement requests are accepted for the following reasons:
  • Misprints or Manufacturer Defects: If the item has a material flaw or printing error.
  • Damages: If the item arrives broken or damaged during transit.
  • Size Errors (Fulfillment Error): If you received a size different from the one you ordered on your receipt. (We do not accept returns if the size you ordered does not fit you correctly; please use our [Insert Link to Size Chart/Guide] before ordering).
Condition of Returns:
Returned physical items must be unworn or unused, with tags attached, and in their original packaging. You will also need the receipt or proof of purchase.

How to Report an Issue
If you believe your situation falls under one of the above exceptions, please contact our customer service team immediately at info@royalsandrogues.com.
You must notify us within 7 days of your purchase and provide the following information:
  • Your Order Number
  • A detailed description of the problem
  • Relevant screenshots or evidence of the issue
We are happy to address any concerns regarding defective products and will review each request on a case-by-case basis.

Customer Responsibility
It is your responsibility to ensure that your system meets the minimum requirements to access and use the digital product. We are not responsible for compatibility issues on your personal device.
By completing your purchase, you acknowledge that you have read, understood, and agree to this no refund and no return policy.